I
have often wondered why so many physicians who have become
'administridiots' seem to become unreasonably critical of their
erstwhile colleagues. Instead of showing more understanding for their
fellows in the trenches, they seem to become resentful of them. Perhaps that is to justify their own abandonment of clinical practice. Ontario
has treated its physicians in a disgraceful way, one in which most
segments of society would not put up with. The reasons for physicians
inability to deal with such political situations is exclusively due to their
sense of responsibility and obligation to their patients. However, no
relationship can be entirely one-way and unfortunately, for the most
part, that is what it has become. Administridiots are constantly
writing codes in that direction but rarely regarding patient
behaviour.and on occasion, abuse. Physician administrators show no more insight than those
with no medical background.
A Dean of Medicine I once knew and admired said to me: "I'm
sure that most of the department heads (a position with a significant administrative role) around here would never see
another patient again if they could avoid it." I think he was right. Most of the department heads I have known, and I have known many, have
continued seeing patients a half day a week mainly because it was
necessary to maintain their credibility. Department heads are the
leaders in medical education and attitudes. So medical administrators
with an M.D, degree, are less likely to make
recommendations that benefit the health care system and
both health care professionals and patients.
Now here is an outrageous Canadian Medical Association post on March 15th 2016 by Dr. Louis Francescutti,a former CMA President:
"Now here is a rather radical idea!
If
implemented properly and with conviction, this idea will not only
immediately improve physicians’ morale and increase their sense of
engagement, it will also measurably reduce patient error, virtually
eliminate waits, improve access to specialist care and save governments
millions of dollars. This elusive dream is a reality if we want it.
The solution, as unappealing as it sounds, is rather simple.
We,
as physicians, need to stand up and accept responsibility for what is
going on in our dysfunctional health care systems across Canada. If we
won’t fix the problems, who will?
At the individual level, we need
to hold each other to account for our actions and inactions. The
easiest way for this to happen is for all physicians to be in salaried
positions on one-year contracts that can be renewed if they continue to
meet performance standards.
The peer-review processes that are
used to evaluate an individual’s performance from the time they apply to
medical school to the time they finish their residency training
unfortunately tend to end once they enter practice. Most of our
professional practices are not reviewed by our peers, and this needs to
change. Peers should review each other quarterly and the results should
be made public. We need to measure the quantity and quality of
physicians’ work, the outcomes of their work and their adherence to
standards of care. As part of the evaluation process, we need to ask
patients whether their physician is available when they need him or her
and whether their physician treats them compassionately.
When someone realizes that they are now expected to meet a
meaningful accountability standard, they will change how
they do things for the better. If they are unable or unwilling to meet
the standard, a difficult discussion will need to take place when the
one-year contract comes up for renewal.
At a broader level,
physicians need to take responsibility for designing a health care
system in which patient-centred care is not just a slogan but a reality.
Injuries do not happen only between 9 a.m. and 5 p.m. on weekdays, and
diseases do not respect the clock. This redesign needs to be supported
by a new data analytical infrastructure that rivals that of financial
institutions or Federal Express. We need to start measuring and managing
change, and we need to impose consequences for wasteful practices.
Increasing
the accountability of physicians sounds simple and logical. Now here is
why it so difficult to do. For starters, why would any provincial
medical association support the notion of greater accountability for
their members? They say all the right things (“The patient comes first”;
“Our members are accountable”) but a quick reality check tells us
otherwise.
In his 1890 painting The Doctor, Sir Luke Fildes
portrayed a Victorian GP pensively watching over a dying child on a
makeshift bed of two mismatched chairs in the middle of the night while
his parents watched from the shadows. The doctor’s compassion for his
patient is clear. But is medicine still a compassionate profession
today? A 2013 Ipsos Reid survey found that only 35% of Canadians thought
their physician was compassionate, a 30% drop from 2003. Really! Where
is the profession heading? According to the same survey, the public also
thought we were less hardworking, less well-educated, less dedicated,
less trustworthy, and less up to date on recent developments in medicine
than in the past.
A recent Commonwealth Fund report was equally
damning: Canada’s health care system was ranked at the bottom of the
countries examined.
So what exactly are we getting in return for
the $225 billion we spend annually on health care in Canada? Your guess
is as good as mine. Accredited facilities are harming our patients at
alarming rates, so much so that we need new patient safety institutes.
Everyone is jumping on board the safety train, with good reason. Recent
estimates in the United States peg the death toll from medical errors
and misdeeds at over 200,000 patients per year. In comparison, 33,000
people die annually on American roadways. What are the numbers for
Canada?
The Institute of Medicine reported that almost 35 cents of
every dollar spent on health care in the United States is totally
wasted as a result of unnecessary services, inefficient delivery of
care, excessive administrative costs, inflated prices, prevention
failures and fraud, to the tune of $750 billion per year.
We develop cleverly crafted campaigns with slogans like “Choosing Wisely.” What on earth have we been doing up to now?
Our
health care system is in urgent need of change. If we continue to leave
the responsibility of improving the health care system to others, we
will wait a very long time for effective, sustainable change to happen
because there are so many vested interests involved. You want to improve
the care systems we work in? Start holding the real power brokers, your
fellow physicians, accountable and watch things change. As Dr. Aidan
Halligan, a brilliant physician and dear friend who passed away too
early, said repeatedly, “What you permit you promote!”
Let’s stop being satisfied with the status quo and start promoting a greater sense of calling to do the right thing.
As
the Governor General of Canada told the profession at the October 2012
Convocation of the Royal College of Physicians and Surgeons of Canada,
society is fed up with our profession looking after our best interests
and is about to rewrite their social contract with us. Let’s get to work
and restore Canadians’ faith in us."
I think this clearly puts Dr. Francescutti in the 'administridiot' category.
The CMA should be ashamed of itself for failing to comment on this disgraceful biased Orwellian op-ed until after the event. Unfortunately, they do not understand what 'professionalism' is.
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